Journal of Tourism Challenges and Trends
2023, Volume:16, Issue:1
Research Article
Big Data Analytics in Destination Management Organizations (DMOs): Transforming Tourism Intelligence and Decision-Making
1
Institute of Tourism Intelligence & Analytics, University of Sofia, Bulgaria
Published
Jan. 11, 2023
Abstract

Destination Management Organizations (DMOs) are responsible for managing, marketing, and developing tourism destinations. With the rapid proliferation of digital technologies, DMOs increasingly rely on big data analytics to monitor visitor flows, predict demand patterns, assess marketing effectiveness, and support policy decisions. This research provides a comprehensive analysis of how big data transforms destination management through enhanced operational efficiency, evidence-based planning, and personalized marketing strategies. The article synthesizes academic literature, industry applications, and hypothetical datasets. Results highlight that DMOs leveraging big data significantly improve competitive advantage, sustainability outcomes, and visitor experience, while challenges remain in data integration, privacy, and digital capacity.

Keywords
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Volume:16, Issue:1
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