Journal of Tourism Challenges and Trends
2025, Volume:18, Issue:2
Research Article
Crisis Communication Strategies in Tourism Management: A Comprehensive Study
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1
Institute of Tourism Crisis Management, Jawaharlal Nehru University, India
2
Department of Hospitality & Risk Studies, University of Lisbon, Portugal
3
Center for Strategic Communication in Tourism, Moscow State University, Russia
Published
May 15, 2025
Abstract

Tourism is highly vulnerable to crises such as natural disasters, pandemics, political instability, terrorism, transportation failures, and environmental accidents. Crisis communication plays a critical role in restoring traveler confidence, minimizing reputational damage, and ensuring rapid recovery. This research article explores crisis communication strategies in tourism management by analyzing theoretical models, case studies, digital communication techniques, and stakeholder coordination mechanisms. Using hypothetical data and global case examples, the study reveals that transparent, timely, and multi-channel communication significantly improves crisis outcomes. The effectiveness of crisis communication depends on preparedness, stakeholder alignment, digital technology usage, and culturally sensitive messaging.

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Research Article
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Published: 19/06/2025
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Volume:18, Issue:2
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